Airgraft, Inc. Warranty Policy

Last Update: September 11, 2019
  1. Airgraft One Year Warranty

    Airgraft Clean Vaporizer [“Device”] comes with a one (1) year warranty from the date of retail purchase by the original purchaser.

  2. Warranty Details

    AIRGRAFT provides a one-year warranty on the Device to the original purchaser (“Customer”) against defects in materials and/or workmanship under normal use for a period of one year from the date of retail purchase by the Customer. The warranty is non-transferable. This warranty does not apply should you purchase through a third-party reseller. The AIRGRAFT warranty applies only to devices purchased through its website, or at an authorized retailer serviced by an authorized distributor.

    This warranty covers:

    • Defects in materials and workmanship under normal use

    This warranty does not cover:

    • Everyday wear and tear due to normal usage, including but not limited to deterioration in finish or appearance or accidental damage caused by dropping or other careless handling of the Device.
    • AIRGRAFT pods.
    • Damage caused by use of unauthorized pods.
    • Damage caused by attempted use with tobacco, tobacco products, tobacco substitutes, or e-liquids.
    • Damage caused by any apparent attempt to either open or disassemble the main body of the Device or carry out unauthorized repairs.
    • Damage caused by failure to properly observe the safety and operating instructions contained within the Product Manual.
    • Failure of the heat element through misuse.
    • Damage caused by misuse and or neglect - including failure to maintain and clean the Device regularly, or operation of the Device outside of the conditions provided in the Instructions for Use, including the use of e-liquids, or apparatus or accessories that have not been manufactured, sourced or approved by AIRGRAFT.
    • Damage caused by attempts to modify or alter the device.
    • Cosmetic damage.
    • Damage caused by natural disasters, acts of God and other forms of force majeure.
    • Damage caused by exposure to moisture, liquids, rain, water, flood, fire, accident, extreme humidity, extreme thermal exposure, dirt, sand and other extraneous environmental conditions

  3. Warranty Instructions

    In the event that the Customer suspects a default with a Device, the Customer should contact AIRGRAFT to obtain service under this Limited Warranty by one of the following means:

    Contact form on the website: https://airgraft.com/warranty_returns.html

    By email: support@airgraft.com

    Direct address: 218 Saint Paul St. West, #300, Montreal, QC, H2Y 1Z9

    Tel: +1 877 556-8090

    Proof of purchase will be requested before warranty service will be provided. Please retain purchase receipt for your records.

    In order to assess the reported problem, AIRGRAFT Customer Support will contact you by phone. If AIRGRAFT Customer Support cannot trouble shoot the issue over the phone, authorization to return the Device to AIRGRAFT will be provided.

    AIRGRAFT may request additional details from the Customer, including photos and/or videos to determine whether warranty service is required.

    All Devices approved for warranty service must be returned to AIRGRAFT before a replacement Device will be provided. The product for return should be thoroughly cleaned, placed into its original box if possible, or a suitable size bubble wrap protective envelope, or similar suitable packaging material, with the shipping label affixed in the standard place.

    AIRGRAFT and or its authorized service agents will use their commercially reasonable efforts to, within a period of no more than 45 working days from receipt of the return package, establish whether the returned product can be repaired or whether it is necessary to supply a replacement product. If a repair is to be carried out, the Customer will be advised as to the expected time when the repair will be complete and the product returned. If a replacement is to be supplied then the replacement will be sent out at AIRGRAFT’s expense, via a standard delivery service with the Customer advised of the tracking details.

    In the event that a Device is incorrectly returned to AIRGRAFT under warranty and no defects are discovered, the Customer will be liable for any costs associated with the examination and return of the Device at the sole discretion of AIRGRAFT

  4. Limitations and Exclusions

    AIRGRAFT HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED FROM AIRGRAFT, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SECURITY. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, AIRGRAFT HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, INTELLECTUAL PROPERTY INFRINGEMENT OR MISAPPROPRIATION. AIRGRAFT MAKES NO WARRANTIES TO THOSE DEFINED AS “CONSUMERS” IN THE MAGNUSON-MOSS WARRANTY ACT.

    IN THE EVENT OF ANY PROBLEM WITH THE DEVICE OR ANY OTHER PRODUCTS THAT YOU HAVE PURCHASED FROM AIRGRAFT, YOU AGREE THAT YOUR SOLE REMEDY IS TO SEEK A RETURN OR REPLACEMENT IN ACCORDANCE WITH THIS POLICY.

    Any claim under the warranty must be accompanied by the original proof of purchase for the Device showing place, date and time of purchase through an authorized reseller.

    For use by adults only. The Airgraft Device is exclusively for use with plant oil extracts. Tobacco cannot be used with the Airgraft Device. It is not designed or sold for use with tobacco, or any tobacco product, or as a tobacco substitute and does not allow for the use of e-liquids or nicotine replacement products. Any attempt to use the Airgraft vaporizer with e-liquids could result in damage to the Device itself and is accordingly not covered by any warranties – express or implied.

  5. Returns and Refunds

    30 Day Return Policy for New and Unused Devices

    AIRGRAFT will accept returns of products sold via its website within 30 days of purchase without the Customer needing to demonstrate a defect of the products purchased. The Device must be unused and remain in the original packaging with the security seal unbroken.

    The Customer shall bear all costs associated any return expense and is advised to use a tracked delivery service to ensure the product or products to be returned are delivered successfully.

    AIRGRAFT is not responsible for any product lost or stolen during any return process. AIRGRAFT will refund the full purchase price within 14 days of receipt of returned goods once it has been verified they are in their original condition and packaging.

    Should you purchase your Device or other AIRGRAFT branded products from an authorized reseller, your return will be governed by the return policy of such authorized reseller. You may not return a Device purchased from an authorized reseller directly to AIRGRAFT.

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Airgraft does not support nicotine and tobacco vaporizers.
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