Returns and Refunds
Effective Date: March 11, 2020
30 Day Return Policy for New and Unused Devices
AIRGRAFT will accept returns of products sold via its website within 30 days of purchase without the Customer needing to demonstrate a defect of the products purchased. The Device must be unused and remain in the original packaging with the security seal unbroken.
To return a New and Unused Device, the Customer should contact AIRGRAFT to obtain a Return Authorization Number by one of the following means:
By email: [email protected]
Direct address: 80 Queen Street, #601, Montreal, QC, H3C 2N5
Tel: +1 877 556-8090
A Return Authorization Number must be included with any item returned to us.
We'll issue your Return Authorization Number to you by email. It can take up to 10 business days for us to process your request and issue your Return Authorization Number.
Be sure to include your Return Authorization Number on your package when putting it into the mail.
AIRGRAFT is not responsible for any product lost or stolen during any return process. AIRGRAFT will refund the full purchase price within 14 days of receipt of returned goods once it has been verified they are in their original condition and packaging.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Should you purchase your Device or other AIRGRAFT branded products from an authorized reseller, your return will be governed by the return policy of such authorized reseller. You may not return a Device purchased from an authorized reseller directly to AIRGRAFT.