Frequently Asked Questions
Most Popular Questions
Your Device
Pods & Oils
Mobile App
Troubleshooting
Where to Find Us
Your Account
Most Popular Questions
Where can I buy new pods or devices?

We are currently available at the following locations:

Pure CBD Boutique - West Hollywood (CBD Pods + Vaporizers)

Available In-Store & Online (U.S. Customers)
Pure CBD Boutique
8285 Santa Monica blvd. West Hollywood, CA 90046
+1 747-223-9004


Pure CBD Boutique - Los Angeles (CBD Pods + Vaporizers)

Available In-Store & Online (U.S. Customers)
1728 N. Vermont ave. Los Angeles ,CA 90027


The Pottery - Los Angeles (THC Pods + Vaporizers)

Available In-Store
5042 Venice Blvd, Los Angeles, CA 90019, United States


Emjay Delivery - Los Angeles (THC Pods + Vaporizers)

Available online for local delivery
Emjay Delivery
1-877-365-2901

How long does a pod last?

Each pod lasts for 1000 seconds, so between 200-250 complete draws (1 draw = 1 full circle on your draw control in the app). When you insert your pod into your device, you can look at the amber LED bar on your vaporizer for an estimate of your remaining oil level. As you use it, the LED bar will start to progressively lower towards the left.

Why is my device not producing a big cloud?

Airgraft produces vapor, not smoke. Although vapor is less visible, make no mistake, a lack of a big cloud does NOT imply a lack of potency.

What makes your vapor clean?

Airgraft doesn’t allow fillers, solvents, artificial flavours or contaminants of any sort on the platform. We also use encryption on pods and an authentication system to prevent tampering or black market manipulation, so you always know exactly what you consume. It is absolutely horrifying that vaporization cartridges are sold with fillers, solvents and containing contaminants like heavy metals or pesticides. Black market or not, under NO circumstance should you buy something to consume if you don’t know precisely what’s in it. This is why Airgraft exists - we only allow clean, thoroughly tested product, with the 3rd party lab report available on your app for every pod.

What do the lights on my device mean?

The LED bar at the bottom of your Airgraft Vaporizer acts as an intuitive indicator of your device functions, such as battery and oil levels. When both are full, the LED bar will display as a complete and as you use your device, the LED bar will progressively decrease towards the left.

Battery

Remove the Pod from your vaporizer and the LED bar will indicate the remaining battery charge in WHITE. If your LED bar is blinking white, your device needs to be charged.

Oil

Insert the Pod and the LED bar will indicate the remaining oil level in AMBER. If your LED bar is blinking amber, your pod is out of oil.

Draw

When you draw from your Airgraft, the LED bar will change color according to the Draw Volume Meter on your app.

Pairing

The blue LED bar indicates that your device is trying to pair with your phone.

Issue

If your LED bar is red, use the in-app chat to contact our Community Manager.

How are you addressing the current vaping crisis?

On November 8th, CDC researchers identified Vitamin E acetate as the main culprit in illicit vaping products. Vitamin E acitate has been under investigation as the main chemical concern for the lung illness affecting hundreds of vapor consumers. This is precisely why Airgraft exists. Our products are only authenticated if they contain NO vitamin E acetate⁠, NO solvents⁠, NO cutting agents⁠, NO artificial flavors⁠ and NO contaminants⁠ such as pesticides, fungicides, BPA/BPS, estrogenic activity or heavy metals. All products released on the Airgraft platform are vigorously tested by third party, government licensed labs, with all lab reports available to your disposal through the Airgraft app. We are 100% transparent with our users. Airgraft food-safe pods are filled by licensed and compliant producers, containing only pure whole plant oil extracts. As part of our commitment to safety and transparency, every Airgraft cartridge is authenticated using our crypto-strength SecurePod technology. This helps us ensure that we provide our users with a transparent and genuine product. Trust what you consume. And if you don't know exactly what is in it, do not buy it.

Your Device
LED Bar

The LED bar at the bottom of your Airgraft Vaporizer acts as an intuitive indicator of your device functions, such as battery and oil levels. When both are full, the LED bar will display as a complete and as you use your device, the LED bar will progressively decrease towards the left.

Battery

Remove the Pod from your vaporizer and the LED bar will indicate the remaining battery charge in WHITE. If your LED bar is blinking white, your device needs to be charged.

Oil

Insert the Pod and the LED bar will indicate the remaining oil level in AMBER. If your LED bar is blinking amber, your pod is out of oil.

Draw

When you draw from your Airgraft, the LED bar will change color according to the Draw Volume Meter on your app.

Pairing

The blue LED bar indicates that your device is trying to pair with your phone.

Issue

If your LED bar is red, use the in-app chat to contact our Community Manager.

Why Isn't My Vaporizer Producing a Big Cloud?

It's important to note that Airgraft produces vapor, not smoke. Although vapor is less visible, make no mistake, a lack of a big cloud does NOT imply a lack of potency. That's why our app allows you to see how much of each active ingredient you're ingesting, which is more specific than gauging by the amount of vapor.

How Long Does It Take to Charge My Device?

Charge your Airgraft Vaporizer by connecting the cable provided. One end is inserted into a USB port and the other into the base of the device. Your device should be fully charged within an hour.

How to Draw

Once your Airgraft Vaporizer and Pod are paired with the app, you can draw by forming a tight seal around the top of the device and inhaling slowly. It's important to note that Airgraft produces vapor, not smoke. Although vapor is less visible, make no mistake, a lack of a big cloud does NOT imply a lack of potency. That's why our app allows you to see how much of each active ingredient you're ingesting, which is more specific than gauging by the amount of vapor.

Pods & Oils
Do You Sell Empty Pods?

Airgraft does not sell any empty pods. We use encryption on pods and an authentication system to prevent tampering or black market manipulation, so you always know exactly what you consume.

How Long Does the Pod Last For?

Each pod lasts for 1000 seconds, so between 200-250 complete draws (1 draw = 1 full circle on your draw control in the app). When you insert your pod into your device, you can look at the amber LED bar on your vaporizer for an estimate of your remaining oil level. As you use it, the LED bar will start to progressively lower towards the left.

What Makes Your Vapor Clean?

Airgraft doesn’t allow fillers, solvents, artificial flavours or contaminants of any sort on the platform. We also use encryption on pods and an authentication system to prevent tampering or black market manipulation, so you always know exactly what you consume. It is absolutely horrifying that vaporization cartridges are sold with fillers, solvents and containing contaminants like heavy metals or pesticides. Black market or not, under NO circumstance should you buy something to consume if you don’t know precisely what’s in it. This is why Airgraft exists - we only allow clean, thoroughly tested product, with the 3rd party lab report available on your app for every pod.

How Do You Know When the Pod is Empty?

Insert the pod into your device. The LED bar will indicate the remaining oil level in AMBER. If your LED bar is blinking amber, your pod is out of oil.

Mobile App
In-App Chat

If ever you require immediate assistance or have any feedback you'd like to share, you can contact us directly through the Airgraft in-app chat, or email us at support@airgraft.com.

Pairing Multiple Airgrafts to the Same Phone

At the moment, each Airgraft Clean Vaporizer can only be paired with one account. If you would like to use your Airgraft on someone else's phone, you simply have to log out of their account and sign in to yours.

Using Airgraft without the App

Once your Airgraft Vaporizer is paired with your phone, you will be able to use it without the app. However, we strongly recommend using the app in order to measure active-ingredient consumption properly and to ensure that any firmware updates are performed.

Device Lock

In an effort to prevent underage use, all Airgraft Clean Vaporizers are equipped with a device lock that prevents unauthorized use and can be remotely activated through our app. You can also lock your Airgraft app with a PIN for added security.

Where Can I find the Third-Party Lab Analysis

You can pull up our third-party lab report right in the Airgraft app for the particular oil you are enjoying.

Active Ingredient Breakdown

Below the Draw Volume Meter, a list of active ingredients per draw & per session is displayed in real-time as you draw. Each oil must comply with mandated regulatory testing and undergoes a rigorous third-party lab analysis. Levels of THC and CBD, as well as other components of the oil are accurately captured through this step. You can pull up our third-party lab report right in the Airgraft app for the particular oil you are enjoying. Airgraft measures flow of vapor to calculate how much vapor you have consumed. Since we have detailed lab reports for every oil on our platform, we can tell the breakdown of every draw.

Draw Volume Lock

The Draw Volume Lock allows you to choose a precise draw volume limit so that you can always be in control of your active ingredient consumption. To turn on the Draw Volume Lock, tap the blue circle located at the bottom of your Draw Volume Meter. The Draw Volume Lock is currently set at 1.0mg of vapor, but we will be releasing an update shortly which will allow you to customize your limit for each draw!

Draw Volume Meter

While drawing from your Airgraft Vaporizer, your app’s Draw Volume Meter displays the amount of vapor consumed per draw or per session. Sessions reset every 15 minutes.

Troubleshooting
My Device Isn't Turning On

If your device is not recognized by your app and there is no LED bar activity, charge your device for 2-3 hours and try again. If your device is still not turning on, please contact our Community Manager either through your in-app chat or support@airgraft.com.

How Do I Wake Up My Device?

If your device says it is asleep, the simplest way to wake it up is to draw on your vaporizer. You may experience a short 5-second delay with your app. If this does not work, you can also try turning your Bluetooth off and on, and drawing again.

Why Is My App Displaying a Different Oil or Battery Level Than My Led Bar?

Currently, the LED bar on your Airgraft Vaporizer is a more accurate indicator of battery and oil levels than the meters found in your app. Our tech team is working hard on updating this feature to increase precision.

Can I Change the Draw Volume Lock Limit?

The Draw Volume Lock is currently set at 1.0mg of vapor, but we will be releasing an update in the near future which will allow you to customize your limit for each draw.

How Do I Unpair My Device?

Each Airgraft device can only be linked to one account at a time. If you have previously paired your Airgraft with another phone and are now unable to pair your device, follow these steps:

1. Delete your Airgraft from the previous phone (Device Tab > Manage Device > Delete Device)

2. Log in to your account on your phone

3. Follow the pairing instructions

My Device Says "Pod Not Recognized"

If your device is paired, but your Pod is not recognized, try the following steps:

1. Wipe the outside of your Pod to ensure there is no residual oil impairing the connection with your device.

2. Visually inspect your Pod by holding it up to a light source and ensuring there is still oil in it.

3."Kill your app" and try re-inserting the Pod.

4. If your device is still not recognizing the Pod or if your LED bar is blinking red, please consult our warranty and return policy or contact our Customer Experience Specialist or our Community Manager either through your in-app chat or support@airgraft.com.

My Pod Is Leaking, What Do I Do?

If you've noticed that your pod is leaking, please remove it from the device immediately and wipe the underneath of the pod and the interior of the device. If the pod still does not function, please consult our warranty and return policy or contact our Community Manager either through your in-app chat or support@airgraft.com.
I Broke My Device, What Do I Do?

If you've broken your device, please consult our warranty and return policy or contact our Community Manager either through your in-app chat or support@airgraft.com.
Where to Find Us
Do You Sell Empty Pods?

Airgraft does not sell any empty pods. We use encryption on pods and an authentication system to prevent tampering or black market manipulation,so you always know exactly what you consume.

Where Can I Buy New Charging Cables?

If you lost your charging cable or it is not working, please contact our Community Manager through our in-app chat.

Where to Find Us

We are currently available at the following locations:

Pure CBD Boutique - West Hollywood (CBD Pods + Vaporizers)

Available In-Store & Online (U.S. Customers)
Pure CBD Boutique
8285 Santa Monica blvd. West Hollywood, CA 90046
+1 747-223-9004


Pure CBD Boutique - Los Angeles (CBD Pods + Vaporizers)

Available In-Store & Online (U.S. Customers)
1728 N. Vermont ave. Los Angeles ,CA 90027


The Pottery - Los Angeles (THC Pods + Vaporizers)

Available In-Store
5042 Venice Blvd, Los Angeles, CA 90019, United States


Emjay Delivery - Los Angeles (THC Pods + Vaporizers)

Available online for local delivery
Emjay Delivery
1-877-365-2901

Your Account
Customer Support

For any questions, comments or assistance, please contact our Community Manager either through your in-app chat or support@airgraft.com.

Warranty

View Airgraft's One Year Warranty here.
Return Policy

View Airgraft's One Year Warranty here.
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All rights reserved
Airgraft does not support nicotine and tobacco vaporizers.
Airgraft does not produce, extract, distribute or sell cannabis.
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